Envato Elements Membership

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Vigilence
Posts: 1
Joined: Sat Nov 04, 2017 2:19 am
Contact:

Envato Elements Membership

Postby Vigilence » Sat Nov 04, 2017 2:29 am

Hi,

I have just created a subscription for Envato Elements. With this subscription we have the ability to obtain access to many shopify themes including yours as well as obtain a valid license for use for any element, or shopify theme we download.

Because the process is different then themeforest (Envato Market), how do subscribers of Envato Elements gain access to the support forum?

Regards.

andrew
Posts: 1737
Joined: Thu Dec 26, 2013 12:09 pm

Re: Envato Elements Membership

Postby andrew » Sun Nov 05, 2017 9:06 pm

Hello,

Unfortunately we don't provide support for the items that were downloaded from Envato elements. You should buy regular license if you want to have access to our forum and our developer. Revenue from envato elements are too little ot provide customer support and pay salary to developer. Hope for your understanding.

Best regards

KristyBaxter
Posts: 3
Joined: Sat Nov 04, 2017 5:52 am
Contact:

Re: Envato Elements Membership

Postby KristyBaxter » Tue Nov 07, 2017 3:56 am

Andrew, I can't even find how to post or join a board. Im finding this support service very frustrating. This is the first place that I have be able to comment.

I'm looking for support with the myshop woo commerce theme please. I saw a board relative to this however it says I am not approved to read the content.

regards

Kristy

andrew
Posts: 1737
Joined: Thu Dec 26, 2013 12:09 pm

Re: Envato Elements Membership

Postby andrew » Tue Nov 07, 2017 9:06 am

Hello, Kristy.

As far as i see your were already able to add new topic with your request in correspondent section. Our developer will reply soon.

Best regards

jlnelson0519
Posts: 4
Joined: Wed Jan 31, 2018 2:38 am
Contact:

Re: Envato Elements Membership

Postby jlnelson0519 » Wed Jan 31, 2018 2:41 am

We got your MOGO Fashion Shopify Theme on envato elements but inorder to use the theme the app requires a purchase code. How can we use the theme without the app?

Alex
Posts: 1382
Joined: Thu Dec 26, 2013 10:43 am

Re: Envato Elements Membership

Postby Alex » Wed Jan 31, 2018 8:42 am

Hi jlnelson0519,

You can use only MOGO theme without app - there is no any stoppers or blockers to use only Mogo theme.
App add only some advanced features and they are available only for purchases from themeforest.net.

Best regards
Please rate our theme.
Image
P.S. Q: How to rate theme? YouTube: http://youtu.be/JeMJfsTz0Nk

jlnelson0519
Posts: 4
Joined: Wed Jan 31, 2018 2:38 am
Contact:

Re: Envato Elements Membership

Postby jlnelson0519 » Tue Feb 13, 2018 11:51 pm

We are a marketing agency so is their anyway to buy multiple app licenses?

andrew
Posts: 1737
Joined: Thu Dec 26, 2013 12:09 pm

Re: Envato Elements Membership

Postby andrew » Wed Feb 14, 2018 12:42 pm

Hello,

Thank you for the interest to our theme.
How many licenses do you need? We can make some kind of personal discount (exactly for you).

Best regards

jlnelson0519
Posts: 4
Joined: Wed Jan 31, 2018 2:38 am
Contact:

Re: Envato Elements Membership

Postby jlnelson0519 » Thu Feb 15, 2018 11:27 pm

Most likely 4-5 again would just like to be able to use the app not the entire theme it's self since we got it from envato thank you so much for your help

Alex
Posts: 1382
Joined: Thu Dec 26, 2013 10:43 am

Re: Envato Elements Membership

Postby Alex » Fri Feb 16, 2018 2:52 pm

Hi jlnelson0519,

I'm not sure about using app separately.
Please let me know what features do you need from my app?

Best regards
Please rate our theme.
Image
P.S. Q: How to rate theme? YouTube: http://youtu.be/JeMJfsTz0Nk


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