Logo Images Look Low Quality

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monkish54
Posts: 26
Joined: Fri May 18, 2018 6:11 am
Contact:

Logo Images Look Low Quality

Postby monkish54 » Mon Jul 02, 2018 3:17 am

Hello,

I have YourStore V3. When I upload a logo, no matter the resolution, it looks like the theme lowers the resolution and makes the text in the logo look very low quality.

Can I fix this?

Thanks.

sh_support
Posts: 9139
Joined: Fri Jul 03, 2015 5:05 pm

Re: Logo Images Look Low Quality

Postby sh_support » Mon Jul 02, 2018 5:05 am

Hello.

We don't have any financial relations with Envato.
Now we are selling our item from https://www.tonytemplates.com/yourstore ... theme.html
Since we do not have cooperation with Envato, we are not required to support purchased items from their market.
To have ability to download our item, get regular updates and get support from our developer, you should buy license from our official website - https://www.tonytemplates.com/yourstore ... theme.html

Please, send us in Private Message (PM) details of your payment.

You have the right to request a refund from Envato, since we no longer have any cooperation.
We are very sorry for the incovenience that is caused not by our side.
Hope for your understanding.

Thanks
READ FIRST:

Image

monkish54
Posts: 26
Joined: Fri May 18, 2018 6:11 am
Contact:

Re: Logo Images Look Low Quality

Postby monkish54 » Mon Jul 02, 2018 6:17 am

Hi,

I understand this. I am in the process of requesting a return with Envato. In the meantime, I would like the help. I am a paying customer, and I did choose your theme over your competition. The issue with Envato is not a fault of my own and I will attempt to get a return and re-purchase on your site.

Thank you.

sh_support
Posts: 9139
Joined: Fri Jul 03, 2015 5:05 pm

Re: Logo Images Look Low Quality

Postby sh_support » Tue Jul 03, 2018 6:32 am

Ok, will we wait

Thanks
READ FIRST:

Image

monkish54
Posts: 26
Joined: Fri May 18, 2018 6:11 am
Contact:

Re: Logo Images Look Low Quality

Postby monkish54 » Tue Jul 03, 2018 7:23 am

You will wait?

You can't take 2 minutes to help me, knowing I supported your product? Why shouldn't I just request a refund from Envato and keep the money if this is the kind of customer service I can expect from this point forward?

A few weeks ago the customer service was pretty good. What happened?

sh_support
Posts: 9139
Joined: Fri Jul 03, 2015 5:05 pm

Re: Logo Images Look Low Quality

Postby sh_support » Tue Jul 03, 2018 12:05 pm

Hello.

We don't have any financial relations with Envato.
Now we are selling our item from https://www.tonytemplates.com/yourstore ... theme.html
Since we do not have cooperation with Envato, we are not required to support purchased items from their market.
To have ability to download our item, get regular updates and get support from our developer, you should buy license from our official website - https://www.tonytemplates.com/yourstore ... theme.html

Please, send us in Private Message (PM) details of your payment.

You have the right to request a refund from Envato, since we no longer have any cooperation.
We are very sorry for the incovenience that is caused not by our side.
Hope for your understanding.

Thanks
READ FIRST:

Image


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