No Access to my Purchased Forum (Mogo)

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illxapparel
Posts: 19
Joined: Sun Jun 03, 2018 6:09 am
Contact:

No Access to my Purchased Forum (Mogo)

Postby illxapparel » Sun Jul 29, 2018 8:18 pm

I now don't have access to this forum here, only presale and faqs. My purchase code is in and i'm even part of the MOGO user group. I was able to access before and now it seems to be taken away. Can this please be corrected?

Alex
Posts: 1418
Joined: Thu Dec 26, 2013 10:43 am

Re: No Access to my Purchased Forum (Mogo)

Postby Alex » Wed Aug 01, 2018 9:17 am

Thank you for purchase,

Your support is renewed and you can access Mogo support forum viewforum.php?f=92
or email me directly alexander.lukjanenko@gmail.com

Best regards
Please rate our theme.
Image
P.S. Q: How to rate theme? YouTube: http://youtu.be/JeMJfsTz0Nk

TSFact
Posts: 11
Joined: Tue May 01, 2018 7:05 pm
Contact:

Re: No Access to my Purchased Forum (Mogo)

Postby TSFact » Fri Aug 03, 2018 6:07 pm

I have the same problem, i cant see the MOGO forum. Can you please let me know how to log in? I have support until October i think.

Thanks team

Alex
Posts: 1418
Joined: Thu Dec 26, 2013 10:43 am

Re: No Access to my Purchased Forum (Mogo)

Postby Alex » Fri Aug 03, 2018 10:13 pm

Hi TSFact ,

Unfortunately themeforest block my account and customer licenses.
To renew support you should purchase theme here - https://www.tonytemplates.com/mogo-fash ... theme.html

Best regards
Please rate our theme.
Image
P.S. Q: How to rate theme? YouTube: http://youtu.be/JeMJfsTz0Nk

Theracay
Posts: 4
Joined: Thu Jun 14, 2018 9:49 am
Contact:

Re: No Access to my Purchased Forum (Mogo)

Postby Theracay » Wed Aug 08, 2018 6:05 pm

I've been having trouble customizing my theme.
Are you saying that I need to repurchase my theme for the support I paid for already?
I don't understand why you took my access to the support forum away.

andrew
Posts: 1864
Joined: Thu Dec 26, 2013 12:09 pm

Re: No Access to my Purchased Forum (Mogo)

Postby andrew » Sat Aug 11, 2018 9:13 am

Hi,

Unfortunately our Envato account is blocked (because of some misunderstanding) and we aren't able to sell it through themeforest. All payments from the customers are frozen. We aren't able to provide support in the measures of Envato obligations.

What can we offer to you know.

1) You can request refund on Envato. As far as I know, they will gladly process it.

2) You can buy new license with new version on our official website - https://www.tonytemplates.com/mogo-fash ... theme.html

Btw, you will save 20% comparing with the price on ThemeForest because we shouldn't pay their fee.

3) After that we will be able to provide support and updates as usual through our support forum - viewforum.php?f=92

Sorry for the inconvenience.
Let me know if you have some questions.

Best regards


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